Careers

Career opportunities with the Fairfax EggBank: where you can make a difference for families.

 

Current Openings:

FT FEB Client Services Specialist – Fairfax, VA

Position Summary

Fairfax EggBank – (fairfaxeggbank.com) is the trusted choice in frozen donor eggs for IVF treatment. We offer a rigorously screened database of egg donors and state-of-the-art egg freezing technology. Our caring, professional staff work with clinics and doctors, both nationally and internationally to provide their patients compassionate care, advanced medical science, and outstanding customer service.

The Fairfax EggBank, a division of the Genetics & IVF Institute is seeking a full-time, Client Services Specialist to help bring hope to couples struggling with infertility and assist them with building and growing their families.  Successful candidates will possess patience and compassion for clients trying to conceive, as well as exceptional communication skills, and the ability to multi-task effectively.

While Fairfax Eggbank is a proven leader in the industry, we are looking to rapidly grow the business, expand our affiliated clinics, and sign on additional production sites. This position is ideal for a passionate and driven sales professional who thrives on growth and recognizes opportunity. Employees strive for excellence on a daily basis within a close-knit team oriented environment, and are dedicated to seeing the continued progress of the program.

Key Responsibilities

  • Provide exceptional customer service to potential recipients and affiliated and non-affiliated clinic partners interested in Fairfax EggBank offerings
  • Answer inquiries via phone and email communication
  • Maintain accurate records and track transactions to ensure flawless execution
  • Assist in data analysis to ensure high quality control standards and comply with strict regulatory guidelines
  • Establish and maintain relationships with affiliated clinic partners

Knowledge, Skills and Abilities

  • Strong customer service and relationship building experience
  • Solid interpersonal and communication skills, orally and in writing
  • Ability to handle multiple priorities at the same time
  • Self-motivated, dependable
  • Detail-Oriented
  • Team player
  • Strong emotional intelligence

Minimum Qualifications

  • Associates or Bachelor’s degree preferred or minimum of 2 years of work experience in a high-paced healthcare/medical setting
  • Fluency speaking, reading and writing in Spanish is a plus
  • Proficiency in Microsoft Office, including PowerPoint, Excel, and Word
  • Proven Business-to-Business, non-retail sales experience is a plus

Fairfax EggBank offers excellent compensation, benefits and a positive work environment.

To apply, email your resume and cover letter to febjobs@fairfaxeggbank.com and note FEBCSR in the subject line. EOE/M/F/D/V

FT Associate Donor Egg Coordinator – Fairfax, VA

Fairfax EggBank – (www.fairfaxeggbank.com) is the trusted choice in frozen donor eggs for IVF treatment.  We offer a rigorously screened database of egg donors and state-of-the-art egg freezing technology. Our caring, professional staff work with clinics and doctors, both nationally and internationally to provide their patients compassionate care, advanced medical science, and outstanding customer service.

The Fairfax EggBank, a division of the Genetics & IVF Institute is seeking a full-time, Associate Donor Egg Coordinator to effectively grow the donor portfolio with qualified candidates, and meet corporate productivity goals. A successful candidate will work as a team player with the established donor coordination team, and provide assistance to existing team members in order to streamline processes. The role requires motivated and compassionate individual with superior communication and organizational skills, who is never satisfied with the status quo. Qualified candidates have experience in healthcare interfacing with patients or working in a call center. Prior experience within the fertility industry is preferred, but not required.

While Fairfax Eggbank is a proven leader in the industry, we are looking to rapidly grow the business along with our partner sites. This position is ideal for a passionate and driven individual who thrives on growth and recognizes opportunity. Employees strive for excellence on a daily basis, and are dedicated to seeing the continued progress of the program.

Key Responsibilities:

  • Provide support to the production team in order to assist in streamlining processes
  • Respond to donor egg candidates via phone and email
  • Perform Skype /phone interviews with donors going through the screening process
  • Edit audio files and photos for upload to the donor profiles,
  • Enter data into EMR and custom portal systems
  • Prepare new donor charts for review during weekly meetings with physicians, production, and sales teams
  • Compile reports for review by Donor Program Manager on a bi-weekly and monthly basis
  • Process payments
  • Distribute gift cards to donors

Knowledge, Skills, and Abilities

  • Solid written and oral interpersonal and communication skills
  • Ability to multitask and handle multiple priorities at the same time
  • Self-motivated, dependable
  • Organized and detailed-oriented

Preferred Qualifications:

  • Associates degree or 2-4 years call center experience is required
  • Proficiency in Microsoft Office, including PowerPoint, Excel, and Word

Fairfax EggBank offers excellent compensation, benefits and a positive work environment.
To apply, email your resume and cover letter to febjobs@fairfaxeggbank.com and note Associate Donor Egg Coordinator -FEB in the subject line. EOE/M/F/D/V