Associate Donor Egg Coordinator – Fairfax, VA

Fairfax EggBank (FEB), a division of the Genetics & IVF Institute, is seeking a full-time Associate Donor Egg Coordinator to effectively grow the donor portfolio with qualified candidates and meet corporate productivity goals. A successful candidate will work as a team player with the established donor coordination team and help existing team members to streamline processes. The role requires a motivated and compassionate individual with superior communication and organization skills. Qualified candidates should have experience in healthcare interfacing with patients or working in a call center. Prior experience within the fertility industry is preferred, but not required

FEB is a proven leader in the industry and is rapidly expanding across sales and production. We are looking for a motivated team player who is adept at following processes efficiently. This position is ideal for a passionate, driven, and organized professional who thrives on growth and recognizes opportunity. FEB employees strive for excellence daily and are dedicated to seeing the continued progress of the program.

Key Responsibilities:

  • Provide support to the production team to assist in streamlining processes
  • Respond to donor egg candidates via phone and email.
  • Perform Skype/phone interviews with potential donors going through the screening process.
  • Edit audio files and photos for upload to the donor profiles.
  • Enter data into EMR and custom portal systems.
  • Prepare new donor charts for weekly meetings with executive team.
  • Compile reports for review by Donor Program Director on a bi-weekly basis.
  • Process invoices and payments.
  • Distribute gift cards to donors.

Knowledge, Skills and Abilities:

  • Solid verbal and written interpersonal and communications skills.
  • Ability to multitask and handle multiple priorities at the same time.
  • Self-motivated, dependable.
  • Organized, detail oriented.

Education and Qualifications:

  • Associates degree or 2-4 years call center experience is required.
  • Excellent computer/typings skills and proficiency in Microsoft Office.
  • Ability to navigate an electronic work environment including Electronic Medical Records (EMR).
  • Experience in Women’s Health or Reproductive Medicine preferred.

Additional information:

  • Salary commensurate with experience.
  • Any candidate seeking employment will be required to be fully vaccinated against COVID-19 and provide proof of full vaccination prior to their start date. If you cannot receive the COVID-19 vaccine for a qualifying legal reason, you may request an exception from this requirement.

GIVF provides competitive compensation and generous benefits to our employees, including:

  • Health and Dental insurance
  • Flex Spending Account (FSA) and Health Savings Account (HSA) options
  • Group term life insurance
  • Short-term and long-term disability options
  • 401K plan
  • Paid parental leave
  • Equity via an Employee Stock Ownership Plan (ESOP)
  • Tuition reimbursement program
  • Substantial discounts on company services and products, including IVF/IUI and fertility preservation (egg freezing), donor eggs and sperm, and egg and embryo storage
  • Paid vacation and sick time
  • Paid company holidays
  • Job training and development opportunities
  • Company-wide social events

To apply, please include your resume and cover letter to [email protected] and note DEC in the subject line. EOE/M/F/D/V

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